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Privacy Policy & Security FAQ

Last updated May 11, 2021.

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access any of your personal information.

What information do we collect?

We collect information from you when you register on our site and fill out a loan application on our platform. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or social security number.

What do we use your information for?

To complete loan applications and other uses as permitted by law. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent except, other than for the purpose of delivering the loan application, completing the service requested or as permitted by law. A copy of Roadrunner Financials’ full privacy policy can be found below.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.​ Our loan application platform employs the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology. When the browser session is closed, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Why do we use cookies?

We use cookies to maintain user sessions.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as permitted by law. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, personal information may be provided to other parties for marketing, advertising, or other uses. A copy of Roadrunner Financials’ full privacy policy can be found below.

Third Party Links

Occasionally, at our discretion, we may include or offer third party links, products or services on our website.These third parties and their websites sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites and your choice to visit those sites is at your own risk. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our privacy policy.

Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

What does Roadrunner Financial, Inc. do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:
• Social Security number, income and contact information
• Account balances, payment history and transaction history
• Vehicle Information and credit information

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Roadrunner Financial, Inc. chooses to share; and whether you can limit this sharing.

How do I limit my sharing?

Call us at (833) 288-1367 and speak to one of our customer service representatives or email us at customerservice@roadrunnerfinancial.com or write us at PO Box 3610, Coppell, TX 75019

Please note: If you are a new customer, we can begin sharing your information thirty (30) days from the date we sent this notice.  When you are no longer our customer, we continue to share your information as described in this notice. 

However, you can contact us at any time to limit our sharing.

Who do I call for questions?

Please call (833) 288-1367 Monday thru Friday, 8AM – 5PM CST.

Who is providing this notice?

Roadrunner Financial, Inc., Roadrunner Account Services, LLC., and Octane Lending, Inc.

How does Roadrunner Financial protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Roadrunner Financial collect my personal information?

We collect your personal information, for example, when you:
•  Give us your contact information
•  Apply for financing or apply for a loan
•  Pay your bills or provide account information
•  Visit our website

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

How can I limit all sharing?

Federal law gives you the right to limit only
•  Sharing for affiliates’ everyday business purposes — information about your creditworthiness
•  Affiliates from using your information to market to you
•  Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.
See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

Reasons We Can Share Your Personal Information Does Roadrunner Financial Share? Can You Limit Sharing?
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes— to offer our products and services to you.
For joint marketing with other financial companies.
For our affiliates’ everyday business purposes— information about your transactions and experiences.
For our affiliates’ everyday business purposes— information about your credit worthiness.
For our affiliates to market to you​.
For nonaffiliates to market to you.



Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include financial companies such as Roadrunner Account Services, LLC & Octane Lending, Inc. and nonfinancial companies such as Octane Media, LLC.


Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include other financial companies and original equipment manufacturers.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners may include dealerships with which we have a business relationship, other financial companies and original equipment manufacturers.

Other Important Information

California and Vermont Residents: We will not share your information with companies outside of Roadrunner Financial, Inc. and its affiliates, except for our everyday business purposes, for marketing our products and services to you, or as required or permitted by law or with your consent.

Texas Residents: Roadrunner Financial, Inc. is licensed and examined under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against Roadrunner Financial, Inc. should contact the Office of Consumer Credit Commissioner through one of the means indicated below: In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No.: (800) 538- 1579. Fax No.: (512) 936-7610. E-mail: consumer.complaints@occc.state.tx.us. Website: https://occc.texas.gov.

Children’s Privacy: We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

Telephone Communications: All telephone communications with Roadrunner Financial, Inc. or our authorized agents may be monitored or recorded.