Approximately 1 day after your loan boards to our account servicing system, you will receive your account number via email. In addition to your new account number, you’ll receive your first Billing Statement, instructions for online access, and payment options. The Welcome Letter Packet is emailed to the email address you provided during your loan application.
If you have been impacted by the hurricanes in Florida, Tennessee, Virginia, North Carolina, South Carolina, Georgia, or storms in New Mexico, reach out to us for assistance at help@roadrunnerfinancial.com or live chat us via intercom in the bottom right of your screen.