If you have been affected by the recent storms in Kentucky, please reach out to us at customerservice@roadrunnerfinancial.com or (833) 288-1367.

How to apply for a Hardship Extension

To apply for a hardship extension, visit portal.octane.co and navigate to “Manage Loans”. Click the “Request Extension” button and complete all the required details for your request. Once you’ve submitted the form, a real-time decision will be displayed, which will inform you whether or not the extension was approved or declined.