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What is changing about the portal?
Starting June 9th, 2023, we will be requiring all customers to enter an authentication code sent via by Text or Email once every thirty days to access their account
Why is Octane/RRF doing this?
The Federal Trade Commission (FTC) issued updates to its Safeguards Rule, which requires us to undertake new procedural, technical, and contractual steps to protect consumers’ sensitive and other personal data. The amended Rule’s requirements must be met by June 9, 2023.
What is MFA?
Multi-Factor Authentication (MFA) is a method that requires users to provide multiple types of authentication. Typically it involves verifying your identity via an additional step, such as a text message to your personal device or an email to a secure account. It is quickly becoming the standard in all of online banking and financial services. We are committed to protecting your information and are adopting this pillar of security for our payment portal experience.
What will happen if I don’t enroll in MFA?
If you choose not to enroll in Multi-Factor Authentication (MFA) right now, you will receive reminders to set it up at a later time. However, please note that starting June 9th, 2023, MFA enrollment will become mandatory for all users.
If you have not enrolled in MFA by that date, you will be prompted to register the next time you access your account. To avoid any disruption to your account access or potential security risks, we strongly recommend enrolling in MFA as soon as possible.
I don’t have a mobile phone. How do I sign up for MFA?
If you don’t have a mobile phone, you can still secure your account with Multi-Factor Authentication (MFA) by using your email address and selecting “Use email instead”.
How often will I be required to receive an authentication code?
You’ll need a new authentication code every 30 days on authenticated devices. For new devices, you’ll be prompted to authenticate upon first login.
I never received a verification code
The Verification code did not work
I reached my limit sending codes
If you hit the “You reached your limit” page, please wait an hour before trying again.
I no longer have access to the email/phone required to authenticate
If you have lost access to your email or phone number, you can use an alternative method to temporarily access your account. Contact our support team for assistance in modifying account information and regaining account access.
I want to change the phone number/email to receive a code on my account
To change the phone number or email address associated with receiving Multi-Factor Authentication (MFA) codes on your account, you will need to contact our customer support team for assistance.
If this does not provide the information you need, please chat with one of our associates, email firstname.lastname@example.org, or call (833) 288-1367 during operating hours of:
Mon – Thurs: 8AM – 7PM CSTFri: 8AM – 5PM CST
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DISCLOSURE: Prior to utilizing Roadrunner Financial as a lender, all dealerships are subject to underwriting approval by Roadrunner Financial, Inc., in its sole discretion. No loans will be funded without a signed Dealer Agreement between the dealership and Roadrunner Financial, Inc.
APPLY FOR FINANCING & OBTAINING PREQUALIFIED OFFERS: Instant finance offers are considered prequalified credit offers and are subject to credit approval. Not all applicants will qualify. A prequalified offer is not a firm offer of credit, and all applicants are still subject to full credit approval. Other qualifications, terms and restrictions may apply. Applicants are still subject to underwriting and confirmation of the information that was originally entered in the applicant’s online application. Prior to extending a firm offer of credit, a full credit report from one or more consumer reporting agencies will be requested prior to contract generation, which is considered a hard credit pull and may affect an applicant’s credit. A firm offer of credit is not provided until financing contracts are generated. Offers not valid for units used for commercial or business purposes. Offers effective on eligible and qualified units purchased from a participating dealer. To apply for financing for a new or used vehicle with Roadrunner Financial, Inc. (“RF”), you must purchase your vehicle from a select dealer in the RF network and apply online or by calling 646-370-5471. The dealer may be the original creditor and assign the financing to RF. Financing may be available for applicants selecting dealers outside of the RF’s network, but the credit decision and closing process may be different. All applications are subject to credit approval by RF. Additional terms and conditions apply. Offers valid in the U.S. only. Other financing offers are available. Offers void where prohibited. OFFERS SUBJECT TO CHANGE WITHOUT NOTICE.
Approval, rates, minimum purchase requirements and terms offered are based upon the credit bureau (FICO®) score obtained in connection with the prequalified credit application submitted and overall credit worthiness. FICO® Credit Score, key factors and other credit information are based on data from Experian® and may be different from other credit scores and other credit information provided by different bureaus.
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